Privacy Policy

1. Introduction Trystan Conway Consulting Pty Ltd trading as Conway Consulting Group ("we," "us," or "our") is committed to protecting the privacy and confidentiality of personal information. This Privacy Policy outlines how we collect, use, store, and disclose personal information in compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Collection of Personal Information We collect personal information that is necessary for the provision of our consulting services, including but not limited to:

  • Name, contact details (email, phone number, address)

  • Business information (e.g., organisation details, ABN, NDIS registration details)

  • Payment and billing information

  • Any other information relevant to providing our services

We collect information through various means, including website forms, email correspondence, phone conversations, and consultations.

3. Use of Personal Information We use personal information to:

  • Provide consulting services to NDIS, aged care, and allied health providers

  • Respond to inquiries and provide customer support

  • Improve our services and website functionality

  • Send newsletters and marketing communications (only with consent)

  • Comply with legal obligations

4. Disclosure of Personal Information We do not sell or trade personal information. However, we may disclose personal information to:

  • Third-party service providers (e.g., IT support, accountants, legal advisors) where necessary for our operations

  • Regulatory bodies or government authorities as required by law

  • Other parties with the individual's or organisation’s consent

5. Data Security We take reasonable steps to protect personal information from unauthorised access, misuse, loss, or disclosure. Our security measures include:

  • Secure data storage and encryption where applicable

  • Access controls and authentication protocols

  • Regular security reviews and updates

6. Access and Correction Individuals and organisations may request access to their personal information held by us and request corrections if necessary. Requests can be made by contacting us at [your contact details].

7. Retention of Information We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Cookies and Website Analytics Our website may use cookies and third-party analytics tools to improve user experience and analyse website traffic. Users can disable cookies through their browser settings.

9. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.

10. Contact Us For any questions or concerns regarding this Privacy Policy or how we handle personal information, please contact us at:

Conway Consulting Group
PO Box 121 Bulleen VIC 3105
trystan@conwaygroup.com.au

By using our services, you acknowledge and agree to this Privacy Policy.